Week 10 Inspiration 2018

10 Customer Service Secrets that improve your chances of receiving quality service

What can you do to prevent fear of failure from setting you back?

“Rise above the storm and you will find the sunshine.”

Mario Fernandez

Photo Pixabay

Becoming proficient at empowering others to deliver their best builds your capacity to get the job done through the contributions of others

How do you know if you need to delegate more?

“What gets measured, gets managed.”

Peter Drucker

To ensure the plan gets put into action, implement an operating cadence

Too often, low-risk decisions get escalated up to the leadership team

“You can never plan the future by the past.”

Edmund Burke

When productivity is high, the results should also be high unless there is a lot of lost potential or waste happening with the daily actions

Our most productive day time of day is 11 AM when we complete the most tasks

“I may be dumb, but I’m not stupid.”

Terry Bradshaw

I think about sales as a conversation – not a script

The more time, effort and resources you spend on your brand plan, the more likely you are to create a sustainable positive brand that resonates with your customer base, grows your influence and impacts your bottom line

“If you are not criticized, you may not be doing much.”

Donald H. Rumsfeld

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